“New Look. New Features. New Technology...Better Banking”
Walden Savings Bank is excited to bring you the latest in banking technology. This System Upgrade will provide a new look, new features and new technology that will provide you with a better banking experience!
If you need assistance with Online and Mobile Banking as part of our system upgrade our team is here to help. You may Contact Us here to be connected with our Contact Center.
Online & Mobile Banking Access
For Online and Mobile Banking help, you may Contact Us here to be connected with our Contact Center.
Please note that when you log in for the first time on or after Monday, February 6th, your username will remain the same however, you will be required to reset your password following the instructions below:
Your password will be the last four digits of your social security number plus your 5 digit zip code. No spaces or dashes (total of 9 characters). Once you are logged in you will be prompted to change your password
Walden Savings Bank ATMs
ATM access will be unavailable at Walden Savings Bank locations beginning Friday, February 3rd at 2:00PM.
We anticipate restoration of ATM services at Walden Savings Bank branches Monday, February 6th. Please be sure to check the Walden Savings Bank website for the most current information on ATM service at your local branch.
During this time period, don’t forget that Walden Savings Bank customers have access to 55,000 conveniently located surcharge free ATMs through the Allpoint Network. Finding an Allpoint ATM is easy! Just look for the Allpoint logo or visit allpointnetwork.com.
Debit Cards
Beginning on Friday, February 3rd Debit Card transactions will be available with a daily limit. Standard Debit Card limits will return on Monday, February 6th. Please plan accordingly as transactions beyond the daily limit over Upgrade Weekend will be unable to be processed.
While Debit Card services will be available during the System Upgrade, please ensure that you have sufficient funds to withdraw cash and make purchases with your ATM and/or Debit Card over the weekend. As a reminder, access to account information including balances will be unavailable. Please consider completing Debit Card transactions and ATM withdrawals prior to 2:00PM on Friday, February 3rd if transactions over the daily limit are required.
Your Debit Card PIN number and enrollment in Mobile Wallet will remain the same.
Bill Payments
Bill payments and online transfers scheduled prior to 2:00PM on Friday, February 3rd will be processed as normal. Any payments or transfers previously scheduled during Upgrade Weekend will be processed on Tuesday, February 7th.
You will not be able to initiate, cancel, or edit any payees or payments during Upgrade Weekend.
Your existing payees and scheduled payments will be transferred over to our new bill pay platform. You will not need to set these up again. However, we recommend verifying all payees and scheduled payments to ensure accuracy on the new platform.
Telephone Banking
Walden Savings Bank’s Telephone Banking is expected to be restored by the end of the day on Monday, February 6th. Telephone Banking customers will need to reenroll to access this service.
Set up is quick and easy!
1. Simply call 845-457-8200 and follow the prompts.
2. When enrolling, your initial PIN will be the last 5-digits of your Social Security Number.
Paper & Electronic Statements
We’ll be issuing a paper statement for each account at the close of business on Friday, February 3rd. As a result, some customers may receive a partial statement as we prepare for Upgrade Weekend.
Customers enrolled in e-Statements will receive a paper statement instead of an e-Statement showing account activity from their last statement through Friday, February 3rd.
Following the upgrade, checking and savings account statements for both personal and business customers will be placed on the same cycle and will end on the last day of each month.
When you log in to view e-Statements for the first time after Monday, February 6th, you will be prompted to re-accept the terms and conditions.
E-Statements will be issued again at the end of February and customers will be able to access up to 24 months of statement history.
New and Improved BankWise: Personal Financial Management
All of your accounts — even those at other financial institutions — are available in one, easy-to-find place. Create budgets, savings goals, track and categorize your spending and get real-time alerts.
Taking advantage of this FREE service is easier than ever. Simply click on the “BankWise” tab within Online and Mobile Banking to enroll.
Current BankWise users will need to add their external accounts to this new platform once available on Monday, February 6th. Your current BankWise information will not be carried over to this new platform.
Passbook Update
As part of our System Upgrade, we will also be upgrading Passbook Savings Accounts to our Statement Savings Account.
Your new Statement Savings Account will have the same account number as your current Passbook account.
Going forward a quarterly statement will be sent if there is no account activity conducted. Should you conduct transactions in a given month, you will then receive a monthly statement with that activity.
The Statement Savings Account offers a number of benefits in comparison to the Passbook Savings Account including:
• Ability to withdraw and transfer funds without having to come into a branch.
• Convenient access to your account via ATM/ Debit Card, Online, Mobile and Telephone Banking.
• View statements online or have them delivered directly to your home.
• Deposit checks at any Walden Savings Bank ATM or from home with the WSB Mobile App.
• Access your account at over 55,000 surcharge free ATMs worldwide via the Allpoint® network.
• Avoid fees for replacement Passbooks when lost.
Should you have any additional questions about this change, please feel free to reach out to our Contact Center at 845-457-7700, option #3 or via-mail: [email protected].
Residential, Commercial and Consumer Loans
Those customers with residential mortgages, commercial loans and other personal loans will now be able to pay their Walden Savings Bank loan directly through Online and Mobile Banking with their accounts at Walden Savings Bank or from other financial institutions.
In addition, there will no longer be a need for physical coupon books. Customers will receive a monthly billing statement in the mail or they may enroll for e-notices to have monthly billing delivered via Online and Mobile Banking.
Customers should make their scheduled payments in February with their existing coupon book as we transition to monthly billing statements.
Real Time Transaction Processing
Banking In Real Time: What You Need To Know Transactions drawn on your Walden Savings Bank account will now be processed in Real Time.
What is Real Time Processing? Real Time Processing allows transactions to post to your account immediately with no delay. It eliminates the gap between when transactions are received, processed and posted to your account.
How Does Real Time Processing Benefit Me? Real Time Processing offers customers accurate and immediate account balance updates. Items will no longer be shown as “pending” which previously caused some customer confusion. Once transactions are posted, account balances will be updated and reflected in Online and Mobile Banking, Telephone Banking, and at ATMs. Real Time Processing can help customers identify and respond to potential fraud by monitoring transactions as they occur.
As transactions will now be posted in Real Time, it is vital that you ensure your account has available funds prior to making debit card purchases, writing checks, making online bill payments and other withdrawals to avoid unexpected overdraft fees. With proper planning, there are many ways to avoid overdrafts and we’re here to help.
We Can Help You With Your Benefits!
Branches can assist customers with setting up their Social Security or VA benefits direct deposit right through Walden Savings Bank.
Need Assistance?
Need Assistance? We’re Here to Help
Whether you need assistance related to our System Upgrade or have other questions our team is here to help!
• 24/7 Online and Mobile Banking Support*: 1-888-261-2747
• General Assistance**: 845-457-7700 option #3
• Telephone Banking: 845-457-8200
• Technical Support E-mail: [email protected]
• General Support: [email protected]
• Report Lost/ Stolen Debit Cards: 1-800-472-3272
• Walden Savings Bank Credit Support: 1-866-323-3587
• Webchat**: Visit WaldenSavings.Bank
*24 Hour support for Online and Mobile Banking will be available from February 6th through February 17th.
**Available during regularly scheduled hours
Our team is happy to provide a hands on demonstration or assist you with any of our new digital services. Visit any Walden Savings Bank location or schedule an appointment at your local branch office.
