We have been made aware of recent “spoofing” reports in and around our community. Spoofing occurs when a phone caller disguises their identity in an attempt to obtain information from you. These callers mask their caller ID to make the call appear that it is coming from a trusted source like your local police and fire department, the Internal Revenue Service, the Social Security Administration or even Walden Savings Bank!
Often, scammers who operate by phone don’t want to give you time to think about their pitch; they just want you to say "yes." But some are so cunning that, even if you ask for more information, they seem happy to comply. They may direct you to a website or otherwise send information featuring “satisfied customers.” These customers, known as shills, are likely as fake as their praise for the company.
Here are a few red flags to help you spot telemarketing scams. If you hear a line that sounds like this, say "no, thank you," hang up, and file a complaint with the FTC:
Scammers use exaggerated — or even fake — prizes, products or services as bait. Some may call you, but others will use mail, texts, or ads to get you to call them for more details. Here are a few examples of “offers” you might get:
What Should You Do?
You're depositing a check and your friendly Walden Savings Banker asks you a few additional questions, but why?
Unfortunately, check fraud continues to be prevalant in our area and we want to help you avoid becoming a victim. Knowing what to look for when receiving a check is more important than ever.
When customers present checks that may be suspicious, we often recommend not depositing them at all. When checks are deposited into your Walden Savings Bank Account, it is important to understand when they are available for withdrawal. Please visit the link below to view our Funds Availability Policy on Transaction Accounts.
Please contact us if you plan to use your Walden Savings Bank Debit card while traveling. Security restrictions may be in place to protect you from fraudulent activity on your card. If you notify us before your travel dates, we can inform you of any restrictions you may encounter. Be careful. If you lose your ATM/Debit Card, or if it is captured in a machine, we will be unable to send you a new card or wire money to you. Walden Savings Bank ATM Cards ARE NOT valid outside of the USA.
As a reminder if you'd like to travel with the currency of the Country you're heading to, we can help with that! Foreign Currency is available by ordering online or by visiting one of our 11 branch locations.
Nobody wants to fall prey to a phishing scam. There’s a good reason that such scams will continue, though: They are successful enough for cybercriminals to make massive profits. Phishing scams have been around practically since the inception of the Internet, and they will not go away any time soon. Fortunately, there are ways to avoid becoming a victim yourself. Here are 10 basic guidelines in keeping yourself safe:
1. Keep Informed About Phishing Techniques – New phishing scams are being developed all the time. Without staying on top of these new phishing techniques, you could inadvertently fall prey to one.
2. Think Before You Click! – It’s fine to click on links when you’re on trusted sites. Clicking on links that appear in random emails and instant messages, however, isn’t such a smart move. Hover over links that you are unsure of before clicking on them. Do they lead where they are supposed to lead? A phishing email may claim to be from a legitimate company and when you click the link to the website, it may look exactly like the real website.
3. Install an Anti-Phishing Toolbar – Most popular Internet browsers can be customized with anti-phishing toolbars. Such toolbars run quick checks on the sites that you are visiting and compare them to lists of known phishing sites.
4. Verify a Site’s Security – It’s natural to be a little wary about supplying sensitive financial information online. As long as you are on a secure website, however, you shouldn’t run into any trouble. Before submitting any information, make sure the site’s URL begins with “https” and there should be a closed lock icon near the address bar.
5. Check Your Online Accounts Regularly – If you don’t visit an online account for a while, someone could be having a field day with it. Even if you don’t technically need to, check in with each of your online accounts on a regular basis.
6. Keep Your Browser Up to Date – Security patches are released for popular browsers all the time. They are released in response to the security loopholes that phishers and other hackers inevitably discover and exploit.
7. Use Firewalls – High-quality firewalls act as buffers between you, your computer and outside intruders. You should use two different kinds: a desktop firewall and a network firewall.
8. Be Wary of Pop-Ups – Pop-up windows often masquerade as legitimate components of a website. All too often, though, they are phishing attempts. Many popular browsers allow you to block pop-ups; you can allow them on a case-by-case basis.
9. Never Give Out Personal Information – As a general rule, you should never share personal or financially sensitive information over the Internet. When in doubt, go visit the main website of the company in question, get their number and give them a call.
10. Use Antivirus Software – There are plenty of reasons to use antivirus software. Special signatures that are included with antivirus software guard against known technology workarounds and loopholes. Just be sure to keep your software up to date.
We recognize how important it is to protect your identity from unlawful use, and shield your accounts from fraud and unauthorized access. With that in mind, you can be assured that it's not our practice to:
With those things in mind, please exercise caution when reading e-mail that may appear to have been sent by us. It's an unfortunate reality that criminals continue to devise ways to exploit technology in an effort to harm you financially. If you are unsure about any communication from Walden Savings Bank, always feel free to contact us directly.
As defined in Regulation GG, unlawful Internet gambling means to “place, receive or otherwise knowingly transmit a bet or wager by any means which involves the use, at least in part, of the internet where such bet or wager is unlawful under any applicable Federal or State law in the State or Tribal lands in which the bet or wager is initiated, received or otherwise made”.
As a customer of Walden Savings Bank, these restricted transactions are prohibited from being processed through your account or banking relationship with us.
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