As we continue to closely monitor trends related to the COVID-19 Coronavirus in the Hudson Valley, we'd like to take a moment to share some additional information along with steps that we are taking to keep our employees, customers and community safe.
Beginning Wednesday, December 9, 2020 branch transactions at all Walden Savings Bank locations will be limited to our Drive-Thru lanes only. As we anticipate more usage of our branch Drive-Thru lanes and other channels, we appreciate your understanding and patience should you encounter longer than usual wait times. For customers requiring access to their safe deposit box, self service coin machines or other in-branch services, we ask that you please make an appointment prior to visiting the branch. Appointments may be made by contacting your local branch office or by completing a request online to schedule your visit.
With each of our 11 branch locations offering Drive-Thru service, we’ll have 27 lanes available and ready to assist you. While this measure is in place, be assured that our Contact Center, support departments, ATMs and all other digital services will remain available. We're also expanding the services offered at our branch Drive-Thru lanes to make banking from the comfort of your own vehicle more convenient than ever. This includes:
Whether you are facing difficulty making loan payments, need expanded ATM/debit card access, assistance with mobile check deposits or other accommodations, our team is standing by to assist. Please reach out to us at (845) 457-7700 option #3 or via e-mail at firstname.lastname@example.org.
If you’ve yet to take advantage of Walden Savings Bank’s Online and Mobile Banking, now is the perfect time! Even if you’ve never done so before, our team can help get you started and take you on a personalized tour of the many digital services available to our customers. We're just a call or click away should you need anything at all. Open a new account, apply for a loan or chat live with our team right here on the Walden Savings Bank website. You can also reach us by calling (845) 457-7700 or through email at email@example.com.
Thank you again for your patience and understanding during these challenging times and we all look forward to returning to normal operations as soon as possible. Please continue to watch for ongoing updates via e-mail, social media and here on our website for the latest news and information.
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