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“New Look. New Features. New Technology...Better Banking”

Walden Savings Bank is excited to bring you the latest in banking technology as we prepare for our System Upgrade Friday, February 3rd, 2023 through Monday, February 6th, 2023. This System Upgrade will provide a new look, new features and new technology that will provide you with a better banking experience!

 


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What To Expect 

Walden Savings Bank Branches and the Contact Center will be open normal hours Friday, February 3rd

Walden Savings Bank Branches will be closed Saturday, February 4th however, the Contact Center will be available for assistance from 8:30AM – 12:00PM but please be advised Walden Savings Bank employees will have limited access to account information.

Walden Savings Bank Branches and the Contact Center will reopen Monday, February 6th at 8:30AM.

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Service Availability During Upgrade Weekend

 

Beginning at 2:00PM on Friday, February 3rd, some services will be unavailable until Monday, February 6th

The schedule below highlights anticipated impact on some services and expected restoration times although it may be subject to change. We appreciate your patience as we work through this process and apologize for any inconvenience.

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Need Assistance?

Need Assistance? We’re Here to Help
Whether you need assistance related to our System Upgrade or have other questions our team is here to help!

• 24/7 Online and Mobile Banking Support*: 1-888-261-2747
• General Assistance**: 845-457-7700 option #3
• Telephone Banking: 845-457-8200
• Technical Support E-mail: [email protected]
• General Support: [email protected]
• Report Lost/ Stolen Debit Cards: 1-800-472-3272
• Walden Savings Bank Credit Support: 1-866-323-3587
• Webchat**: Visit WaldenSavings.Bank

*24 Hour support for Online and Mobile Banking will be available from February 6th through February 17th.
**Available during regularly scheduled hours

Our team is happy to provide a hands on demonstration or assist you with any of our new digital services. Visit any Walden Savings Bank location or schedule an appointment at your local branch office. 

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