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Frequently Asked Questions Covid-19

 What you need to know about Walden Savings Banks response to the Covid-19 pandemic.

 

 

Are Walden Savings Bank branches open?

Beginning Wednesday, December 9, 2020  branch transactions at all Walden Savings Bank locations will be limited to our Drive-Thru lanes only.  As we anticipate more usage of our branch Drive-Thru lanes and other channels, we appreciate your understanding and patience should you encounter longer than usual wait times. For customers requiring access to their safe deposit box, self service coin machines or other in-branch services, we ask that you please make an appointment prior to visiting the branch. Appointments may be made by contacting your local branch office or by completing a request online to schedule your visit.

 

How else can I do my banking?

Banking remotely from your home or business is easier than ever. Account access is available via the Walden Savings Bank Mobile App, Online Banking and Telephone Banking. All support areas along with our Contact Center are available as well. Typically, we are able to conduct all branch services through our branch up lanes as well.

More information about these services can be found here or by calling (845) 457- 7700 option 3

 

I need to open an account, how can I do that?

We encourage you to take advantage of online account opening available on our website.  Should you need to open a Business Account, you may reach out to your local branch office to make arrangements. We’re also happy to assist you over the phone to assist with the process.

 

 

Are you changing the hours the bank is open?

Not this time.  We are currently operating within our normal business hours. 

 

Are ATMs Available?

Yes, all of our ATMs are still available for your convenience. We are also part of the Allpoint Network which gives you access to over 55,000 free ATMs. 

 

I’m an individual or business that is facing financial difficulties, can Walden Savings Bank assist?

We understand that this unprecedented event has resulted in disruptions for many individuals and businesses within our community. If you are challenged with making regular loan payments we ask that you contact us at info@waldensavings.bank or call for assistance (845) 457-7700 option #3. We can also assist with waiving fees related to overdrafts, account service charges, wires and penalties for CD withdrawals if you’re facing a financial hardship.

Business owners may also visit our Business Resource Page for information on other programs available through the Small Business Administration.

 

What if I need more access to my accounts or online services than is typically available?

We can offer expanded limits on a number of services including Remote Check Capture, Mobile Deposits, ACH transactions and Debit Card / ATM daily limits. Please contact us at contact us at info@waldensavings.bank or call for assistance (845) 457-7700 option #3.

 

Where can I find more information? 

Guide for preparing your workplace for Covid-19

CDC resources for business owners

Healthy New York Covid-19 Information

New York State Department of Labor

 

Local Chambers

Dutchess Chamber 

Orange Chamber

Ulster Chamber

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